FAQ

What locations do you ship to?
Currently, we ship to the US, Canada and internationally.
How much does shipping cost?
Shipping is calculated at the end of the checkout process using live rates from USPS. You have the option of upgrading your delivery method to EXPRESS shipping with USPS.
How long will it take to receive my socks?
We do our very best to ensure that you receive your socks as fast as possible. Delivery times may be longer during holidays or final sales. For standard shipping within the US, you should receive your order within 3-5 business days. For international orders, it may take up to 3-4 weeks. Evoke Socks ship via USPS First Class Mail. If you have any concerns, please feel free to email us here and we will track your package.
What should I expect for international orders?
Shipping is calculated at the end of the checkout process using live rates from USPS. You have the option of upgrading your delivery method to EXPRESS shipping with USPS. Orders may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.

We ship your package according to Incoterm Delivered Duty Unpaid (DDU), which means we do not collect VAT, duties and/or taxes on orders to countries outside the USA , and we cannot predict what your particular charges may be. You can contact your local customs office for more information.
What is your return/exchange policy?
Evoke Socks prides itself on providing the absolute best dress sock experience. If you are not 100% satisfied with your purchase, you may exchange or return for store credit within 14 days of receiving them. All items have to be unused with labels and packaging intact. As soon as we receive your return, we will exchange your item(s) or give you a store credit, depending on your wish. However, you will not be reimbursed for the original shipping fee, or the return shipping fee.

We do not take responsibility for any item(s) lost during the return shipping. To learn more about our return policy click here.
How do I return an item?
Contact us and we will explain the process and send you instructions. Contact us here.
What sizes do you offer?
We offer one size fits most:

U.S. Men’s shoe size 8 – 14.

U.K. Men’s shoe size 7.5 – 13.5

European Men’s shoe size 41 – 49
How do I pay for the socks?
You can find more information regarding Order and Payment here.
What is the quality of your socks? How should I wash them?
We work hard to ensure that our exclusive Cashmere socks are of highest possible quality. However, every sock does have a life cycle and does not uphold forever. Remember to wash the socks in cold water and never tumble dry. Always remove the label using a scissor. Read more about washing instructions and our improved quality under The Socks section in About Us.
What happens if I get damaged or wrongly packages socks?
Should you receive a delivery containing damaged or wrongly packaged socks, we will cover all shipping charges and do everything we can to correct our mistake. You will be provided with new socks or a refund, depending on your wish. When removing the label from your brand new Evoke Socks, please take time to cut the thread on the label instead of ripping it off, as this will damage the socks.